Survey: Electronic Patient Record Finds Little Appeal - Demands on Politics - Germany's Digital Health Records Fail to Win Over Most Patients After One Year

A year after its launch, Germany's electronic patient record (ePA) is struggling to gain traction. New figures show that 71% of insured Germans have not used the system, despite widespread awareness. Consumer advocates are now pushing for major improvements to make the digital health tool more useful in daily life.

The Federation of German Consumer Organizations (vzbv) has criticised the ePA for failing to meet public needs. According to their findings, 75% of insured individuals have never accessed their records, while 33% see no personal advantage in doing so. Another 13% cite concerns over data privacy and security as reasons for avoiding the system.

Many users complain about missing features, unclear information, and complicated activation steps. The vzbv argues that the ePA could become far more valuable with simple upgrades. Their proposals include reminder functions for preventive care appointments and a trusted platform for scientifically verified health advice.

Despite the low uptake, the ePA is technically available to around 74.5 million people under statutory health insurance. Currently, 80% of doctors and psychotherapists are uploading patient documents to the system. However, the vzbv insists the Federal Ministry of Health must expand its functionality and integrate more types of medical records to boost engagement.

Awareness of the ePA remains high, with 94% of respondents knowing about its existence. Yet only 9% have actively opted out or requested deletion, suggesting many are simply ignoring it rather than rejecting it outright.

The vzbv believes the ePA still holds potential to streamline healthcare and improve transparency. For that to happen, the system will need clearer benefits, easier access, and stronger features. Without these changes, the digital record risks remaining unused by the majority of Germans.